Frequently Asked Questions
Everything you need to know about our natural hair care products and services.
What is the best way to track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do your products contain sulfates or parabens?
Many of our collections, such as the Pure Honey and Argan Oil lines, are formulated without sulfates, parabens, or mineral oil to ensure the healthiest care for your hair.
What is your return policy for hair care products?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within one hour of placement to request any changes.
Are Creme of Nature products safe for color-treated hair?
Yes, our moisture-rich formulas are designed to be gentle on all hair types, including color-treated and chemically processed hair, to help maintain vibrancy and strength.